Must pass final exam with a score over 80%
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Workshop Objectives:
The GlobalSparks Academy is proud to offer you a series of online courses to empower and help you becoming the person you want to be.
Several contributors from around the world have participated to this project.